Prior to joining Francisco Partners Consulting, Kim most recently served as the Head of Worldwide Customer Success, Customer Support and Renewals at ClickSoftware. While at ClickSoftware, Kim was responsible for building a world-class Customer Success and Support organization delivering consistent global services to meet evolving business and customer needs and driving a high-level of customer loyalty. Kim was also a key leader in the due diligence efforts of the successful sale of ClickSoftware to Salesforce.com, Inc. (NYSE: CRM).
Prior to ClickSoftware, Kim spent over 20 years in various customer facing and operations roles responsible for managing all aspects of the global post-sale customer lifecycle. Kim spent 14 of those years with RSA Security (a subsidiary of Dell/EMC) responsible for a P&L of $260M, over 18,000 customers and a large product portfolio.
Kim has a strong passion for customers and delivering an exceptional customer experience. She brings deep experience in a wide variety of operating models from on-premise technology to software-as-a-service (SaaS).